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  5. Colorado EBT

The Colorado Electronic Benefits Transfer (EBT) program is responsible for ensuring that Supplemental Nutrition Aid Program (SNAP) and Cash Assistance payments authorized by each canton department of man services are issued to approved recipients.

FRAUD ALERT: Colorado EBT cardholders are reporting fraudulent/suspicious action in Colorado, Texas and Arizona. EBT cards can exist skimmed or cloned, and anyone tin can access your benefits if they have your card number and PIN information. You lot tin go on your EBT cards safe through a couple of easy steps - change your Pivot often, and you tin freeze your EBT card to end new purchases and Pivot changes. Log into the ebtEDGE mobile app from your smartphone, or log into the Cardholder Portal  for more data.

Sample EBT card

Most the Colorado EBT program

The Colorado Electronic Benefits Transfer (EBT) programme, in partnership with a 3rd-party vendor, is responsible for ensuring that Supplemental Nutrition Aid Programme (SNAP) and Greenbacks Help payments authorized past each county section of human services are issued to approved recipients. The EBT program processes payment files for SNAP and multiple cash assistance programs.

SNAP is distributed to a Colorado EBT menu, also known equally the Colorado Quest card. SNAP benefits must be used for SNAP-canonical items and cannot be withdrawn as greenbacks.

Greenbacks benefits are distributed either to the EBT bill of fare, a personal bank account or to a prepaid KeyBank debit card via direct deposit. The payment method is determined by the recipient and can be updated at any time.

Policy update: Starting Aug. 22, 2021, unused benefits will now be removed from EBT cards after 274 days (9 months). Contact ane.888.328.2656 if y'all need a replacement card.

Ofttimes asked questions about EBT

EBT card data
What is an Electronic Benefits Transfer (EBT) card?

An EBT bill of fare, also known as the Colorado Quest menu, allows Supplemental Nutrition Assistance (SNAP) benefits and some Cash Assist funds to exist electronically transferred for use.  It looks like a credit or bank bill of fare and can exist used at whatsoever authorized store across the state that has the EBT or Quest card logo. In Colorado, SNAP benefits are but issued on an EBT card. Funds are accessed by using a personal identification number (PIN) ready past the cardholder. The PIN is what keeps benefits condom; for more information see "How do I protect my benefits on my EBT bill of fare?" beneath. If the card is lost, stolen or damaged, it can exist replaced by calling EBT Customer Service at i.888.328.2656 or 1.800.659.2656 (TTY).

How do I employ my EBT card?

Before yous consummate the buy, it is important to know the balance on your EBT business relationship. The following steps tin be followed to use your EBT card:

  • At check-out, swipe your EBT carte du jour through the Point-of-Auction (POS) terminal or if necessary, you tin mitt your carte to the cashier for manual entry.
  • Some devices may require you to select food or cash. Select food or greenbacks based on the transaction.
  • Enter your four-digit PIN. *Do non provide your PIN verbally, the store clerk should never crave you to provide it.
  • Press the OK or ENTER key.
  • Verify the purchase corporeality and if information technology is right, press the YES fundamental. *If in that location are not plenty funds to comprehend the full purchase corporeality, some devices may require manual entry of the available food residual.
  • The cashier will requite you a receipt for your completed purchase; cheque your receipt to make sure the amount is correct. The store receipt will show the remaining remainder in your account.

The above steps may be slightly different for each type of POS terminal, only the cashier can help you if needed.

Picket a short video on using your EBT carte du jour:

  • English language
  • Castilian
When volition my benefits be available on my EBT bill of fare?

SNAP Benefits or Cash Aid will be posted to your EBT business relationship upon the approving of your application. For ongoing benefits delight see the Benefit Issuance section on the EBT bill of fare brochure (English or Spanish).

Can I utilize my EBT carte in another country?

You can utilize your EBT card in whatever authorized retail location in the U.Southward. that displays the EBT or Quest logo. Colorado may block transactions in certain cities/states if fraud is detected, and you may be required to call to have your menu unlocked for those locations. Click here for more data.

Wyoming uses a different EBT card, called Smartcards. If you lot need to use your EBT card in Wyoming, do so at the larger chain stores that take their own equipment to process both types of EBT cards.

Click here for SNAP-eligible food items.

How tin can I check the balance of my EBT card?

The easiest way to know your account residual is to keep your receipts. If yous don't accept your receipts, y'all may check your balance via the Cardholder Portal or by calling EBT Customer Service at 1.888.328.2656 (ane.800.659.2656 - TTY).

Do I have to use all of my benefits the calendar month I get them, or volition they be carried over into the next month?

Whatsoever benefits left at the terminate of the month volition be carried over into the adjacent month. Benefits not used volition exist removed from the card after 274 days (ix months). Contact your local county office if you take whatever questions regarding your benefits. Find your local canton role data here.

What should I practice if my EBT card is lost, stolen or damaged?

If your EBT card is lost, stolen or damaged, call EBT Customer Service at i.888.328.2656 (1.800.659.2656 — TTY) to report it and social club a new card. This is an automated number that will request your sixteen-digit card number; if you do not take the carte number, concur on the line for additional options. Salvage the EBT Client Service number to your phone contacts, as it can exist useful in the time to come if you need to order a replacement and check your balance.

If you misplaced your EBT card and want fourth dimension to look for information technology, you lot can freeze your EBT to preclude new purchases, Pivot changes and ATM transactions. You tin freeze and unfreeze your bill of fare at any time by:

  • Logging into the ebtEDGE mobile app
  • Logging into the Cardholder Portal (ebtedge.com)

If you lot cannot locate the card:

  • Phone call EBT Client Service at i.888.328.2656 (one.800.659.2656 — TTY) to order a replacement card; or
  • Contact your local county part to obtain a replacement card
How practise I protect my benefits on my EBT card?

The Pivot is what safely protects benefits on the EBT card. Choose a unique four (4) digit PIN by calling EBT Customer Service at 1.888.328.2656 (1.800.659.2656 — TTY) or through the Cardholder Portal. Lost or stolen SNAP benefits cannot be replaced when the card and PIN are used. Always be mindful of the following:

  • Change the Pivot frequently, equally skimming devices can hands identify carte du jour and PIN information.  A best practice is to change your Pin before getting your benefits each month
  • Avert using loftier-risk PINs that may be easily identifiable such as 1234, 1111, etc., or a number sequence known to others, such every bit year of birth.
  • Never write the PIN on the card or store information technology with your card.
  • When at an ATM or a Point of Auction (POS) device, cover the keypad while entering the Pivot.
  • When possible, avoid questionable ATM or Point of Sale (POS) devices.
  • Be careful who y'all share your card and Pin with because you, as the cardholder, are responsible for all transactions.
  • Do not share your Pivot with a retailer or any agency. A State or County representative would never ask for it

You tin can also protect your benefits by freezing your EBT card to prevent new purchases, PIN changes, and ATM transactions.  You can freeze and unfreeze your carte du jour at any fourth dimension by:

  • Logging into the ebtEDGE mobile app
  • Logging into the Cardholder Portal (ebtedge.com)

If you lot suspect suspicious activity related to your EBT business relationship, immediately telephone call EBT Customer Service at 1.888.328.2656 (ane.800.659.2656 — TTY) to file a transaction dispute or to order a new EBT card.

Can I manage my EBT account online?

Register your EBT card and manage your EBT account via the Cardholder Portal.

To manage your benefits or apply for benefits online log on to Colorado Top or download the MyCOBenefits app by searching for MyCOBenefits in the App Store on your mobile device.

How do I change my address on my EBT account?

Contact your local canton office to study your new accost and if needed, asking a replacement EBT card. Detect your local county office information hither. Addresses cannot be updated past calling the EBT Customer Service number that is listed on the back of your carte du jour.

Can I make online purchases with my EBT Menu?

Some retailers including Amazon and Walmart have been approved through FNS to provide online purchasing with an EBT Card. Delight notation that Amazon only allows SNAP purchases and Walmart allows SNAP and Greenbacks purchases. Please see their webpages or mobile applications for more than information.

My benefits were not deposited into my EBT account this month, what should I do?

Contact your local canton office or log on to Colorado Pinnacle for information regarding your benefits. Discover your local county function information here.

How do I change the Pivot on my EBT Card?

At that place are two options:

  • Telephone call EBT Customer Service at one.888.328.2656 or one.800.659.2656 (TTY) and follow the prompts to modify your PIN.
  • You lot can also manage your EBT account online including updating your PIN via the Cardholder Portal.

For more information on Pin safety, run across "How do I protect my benefits on my EBT carte du jour?" (higher up).

How can I dispute an EBT transaction/ATM mis-dispense?

If a retailer overcharged your EBT carte or the ATM did not dispense your cash funds, you can file a transaction dispute. A transaction dispute tin can simply be filed for a transaction that occurred as a consequence of a system error, causing your EBT bill of fare and the point of sale device to be out-of-balance.

The steps to file a transaction dispute can be found hither. You have 90 calendar days to file the dispute; however, you should file the claim right abroad. The EBT customer service representative will provide you lot with a case/claim number and boosted information regarding the investigation/merits process.

SNAP on my EBT card
What tin can I purchase with my SNAP benefits?

Colorado does not allow hot and prepared nutrient items for immediate consumption to exist purchased with SNAP benefits. View a full list of SNAP-eligible food items here.

For boosted information, visit the SNAP folio.

Cash on my EBT card
I received a letter stating that I used my EBT carte du jour at a prohibited location. Who can I speak to about this misuse notification?

Contact your local county office or log on to Colorado PEAK for information regarding your benefits. Find your local canton office information here.

What is considered an EBT prohibited location and how would I know where not to utilise it?

Your Colorado EBT card tin can exist used for purchasing groceries and withdrawing greenbacks from ATMs, simply there are several types of places where EBT card usage is strictly prohibited. Click here for more information.

How practice I withdraw my cash from my EBT card?

Cash can be used at any authorized retailer to brand a purchase, get greenbacks back with a purchase or to withdraw funds from an ATM with the EBT or Quest logo. There is a 32-cent fee each fourth dimension you withdraw greenbacks from an ATM; whatsoever additional ATM surcharge may apply.

Some retailers may allow greenbacks withdrawals past going to the client service desk.

Direct deposit and KeyBank prepaid debit card
How exercise I update or remove my banking concern account information?

If you are a client receiving Cash Help, complete the Client Directly Deposit form.

If yous are a provider receiving cash payments, complete the Provider Direct Eolith grade.

I am interested in using the KeyBank prepaid debit card. What should I do?

If you are a client receiving Cash Assistance, review and complete the Client KeyBank Enrollment course.

If you are a provider receiving cash payments, review and complete the Provider KeyBank Enrollment form.

Tin can I have my Greenbacks Assist directly deposited to my personal business relationship instead of my EBT card?

Yes, please use the Directly Deposit grade to enroll.

I am currently using a KeyBank prepaid debit card to access my Cash Aid. Who practice I contact with questions about managing my KeyBank account or to order a replacement card?

Please contact Key2Benefits Customer Support straight (you cannot become into a KeyBank branch for help). More information is bachelor in English or Spanish.

I am a provider and demand to update my banking data, how practice I practise that?

Please download the Straight Deposit Enrollment grade, read through the instructions and submit to the form.

I am a provider and need to know when I will receive my adjacent payment. What can I practice?

Contact your local county part for data regarding your payment. Observe your local county office information here.